FAQs
Shipping
Information
We ship to the United Kingdom, the United States, and countries within Europe.
Shipping times vary by destination: UK orders typically arrive within 3-5 business days, US orders within 5-7 business days, and European orders within 7-10 business days.
Shipping fees are calculated at checkout based on your location and the size of your order. We offer free shipping for orders above a certain value; please check our shipping policy for details.
Payment
Information
We accept all major credit cards, PayPal, and other secure payment methods as listed on our checkout page.
Please contact our customer service as soon as possible if you need to change your payment method. Changes cannot be guaranteed once the order is processed.
Absolutely. We use industry-standard encryption to protect your payment details and ensure your information’s security.
Orders And
Returns
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order’s progress on our website or the carrier’s website.
We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Please visit our return policy page for detailed information.
To initiate a return or exchange, please fill out the form on our Returns page or contact our customer service for assistance. We’ll guide you through the process.
